Frequently Asked Questions


What is the return policy?

We want you to love our products as much as we do! If you are not happy with your purchase, you may return the product to us within 30 days from delivery for a refund. Please note that this policy does NOT apply to discounted products or bulk orders. For all Terms & Conditions that apply, please read our Return Policy.

How do I place a bulk order for FeetUp Trainers?

When you're ready to place a bulk order, send an email to and we'll get you set up ASAP!

Where does deliver?

United States, Canada, Europe, United Kingdom, Australia / NZ

If you are interested in purchasing from outside any of the areas above, please subscribe to our newsletter at the bottom of this page and we will notify you as soon as we're available in your country.

How much does shipping cost?

Fees for orders are based on weight and are automatically applied at checkout.

How long will my package take to arrive?

Delivery may take between two and seven business days to arrive, depending on your location. Delays may be caused by force majeure, natural disasters, bad weather, public holidays, and other factors outside our control.

Do you ship to PO Boxes?

No, we don't.

How do I track my shipment?

We'll send you a shipping confirmation email with tracking details as soon as your order is handed over to the courier company!

Do FeetUp products come with a warranty?

The official warranty in United States for a FeetUp Trainer is one (1) year. Terms & Conditions apply. For more information, refer to our Return Policy.

We're here to help!

Can't find the answer you're looking for?